RETURN POLICY

RETURNS AND EXCHANGES

Yes, we do accept returns and exchanges in certain circumstances. Please note that this return policy applies only to online sales through this website and does not apply to products purchased in-store.

EXCHANGES OF SIZE

If you have purchased the wrong size and would like to exchange it for another size, please contact us at sales@fameagenda.com within 7 days from the date of purchase. If we have the correct size, we will be happy to exchange it for you and will send you an email containing a RAN (Return Authorisation Number) and instructions on returning the item.  You then have a further 7 days to return this. Please ensure that you provide us with a copy of your invoice or the date of the original transaction.

Once the product is received and has undergone a quality control check to ensure the product has not been worn and that the tags and proper packaging are still in place, the new size will be dispatched. Please note that customers will not be charged additional delivery fees for the exchange.

Please note that exchanges will not be accepted without a Return Authorisation Number.

FAULTY GOODS

If you receive a faulty product, the item will be exchanged for you. To return an order, please contact us at sales@fameagenda.com to get an RAN (Return Authorisation Number) and instructions on returning the item. You then have a further 7 days to return this. Please ensure that you provide us with a copy of your invoice or the date of the original transaction.

Once the product is received and has undergone a quality control check to ensure the product has not been worn and that the tags and proper packaging are still in place, we will dispatch a replacement item. If we are unable to provide you with a replacement item, the purchasing amount will be credited to the purchaser’s credit card or account. Refunds will be made within 14 days of the cancellation notice.

We strongly advise customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the products. Refunds and exchanges will only be permitted if the product is returned within a reasonable timeframe.

Please note that exchanges and refunds will not be accepted without a Return Authorisation Number.